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Table des matières

  • Rental procedure
  • Accidents, cancellations, theft, etc.
  • Customer account
  • Payment methods
  • Products

Rental procedure

How to rent your skis on Netski.com?

To rent your skis on Netski, simply enter your resort or your holidays address in the search bar, in order to locate the closest Netski store to your stay. Then choose your ski rental dates, then your packs. Finally, you can select options (Breakage / Theft guarantee, security, delivery of your skis, etc.). Why rent skis online?

Booking online on is the quickest and most economical way to hire your equipment. In fact, you save a minimum of 10% on the prices displayed in stores.

How do I choose the date of my first rental day?

The date chosen in the booking engine is your date for picking up the equipment, you can collect the equipment the day before from 5 p.m.

Ex: 1st rental day on February 06; the customer can pick up the equipment on 05 February from 5 p.m.

How do I choose the date of my last rental day?

The date chosen in the booking engine is your last ski day, you can return the equipment the next morning before 10 am.

Ex: last rental day on February 12; the customer can return the material on February 13 before 10 a.m.

I have a promo code. How can I use it on netski.com?

You must enter it in the "promo code" field when summarizing your order. If valid, it will apply automatically.

Is it possible to rent skis / snowboards alone?

Yes, just uncheck the shoe and / or helmet options at the time of booking.

Is it possible to rent only ski / snowboard boots?

No, for this, please contact your store directly on site.

Should I rent sticks?

Poles are included in all our ski packs.

I made a mistake when I gave my shoe size / size / weight, what should I do?

The rental parks in our stores are large enough and diversified in sizes to easily equip all customers.

Your comfort and safety are our priorities. You will not have to pay a supplement on site if the category of equipment actually rented corresponds to the one you have reserved.

However, if you have chosen the wrong category, the shop may ask you to pay a supplement on site.

Is helmet rental included in children's packages?

You can choose to book Children's packages online with or without a helmet. In accordance with the advice of mountain doctors, we strongly recommend that you rent a helmet for your child in order to protect him as well as possible.

Is the store open on Sunday morning? What is the store opening hours?

During the winter season, Netski stores are open on Saturdays and Sundays. To find out the opening hours of a specific store, go to the "Stations" section, choose the station page for your Netski store. You can then consult the presentation tab of the chosen store.

I did not receive / I lost my voucher, what should I do?

You just need to show your order number to get your ski material.

How can I modify my already paid reservation?

You can modify your reservation via your customer account.

Possible modifications:

  • Your contact details
  • Your password
  • Your destination (if the departure date has not been exceeded)
  • Your dates (if the departure date is not exceeded)
  • Rented equipment (if the departure date has not been passed)

Please note: these latest changes are linked to the general conditions of sale including the cancellation rules.

Procedure:

  1. Choose the booking concerned (if you have several)
  2. Click on the "Modify" button
  3. Confirm once the modifications have been made.

Can I have an invoice? You can send us an invoice request at the following address: client@netski.com.

Accidents, cancellations, theft, etc.

What happens if my order is canceled?

See our general conditions of sale: Article 21

What happens if I break or have my ski equipment stolen?

First case: I took the breakage / theft insurance on the site

Insurance covers all costs, you don't have to pay anything at the store. For theft of equipment, you must report the theft to the police. At the store you will fill in a theft / breakage report.

Second case: I do not have breakage / theft insurance The details of the procedure are to be seen directly with the store.

I had an accident on the slopes during my rental, I had to return the equipment to the store before the planned end of my rental, can I be reimbursed for rental days not consumed?

Any request for reimbursement must reach us no later than 30 days after the scheduled end of the rental, either by:

E-mail: client@netski.com

Mail: CELS / Netski - 424, Bureaux de la Colline - 92213 Saint Cloud cedex - FRANCE

In the event of illness or accident occurring during the rental period, the rental conditions remain applicable.

Only the equipment rented by the person concerned can be returned and will then be invoiced in proportion to the number of rental days actually carried out (on presentation of a medical certificate).

In this case, the reimbursement (after deduction of the sum of 1 euro including tax per person for administrative costs) will be made either by crediting the bank card used for the transaction, or by bank check if the customer has paid by check bank or vacation. Any rental day started will not be refunded…

The climatic conditions of the resort prevented me from skiing, can I get a refund?

Any request for reimbursement must reach us no later than 30 days after the scheduled end of the rental, either by:

E-mail: client@netski.com

Mail: CELS / Netski - 424, Bureaux de la Colline - 92213 Saint Cloud cedex - FRANCE

In the event of total closure of the ski area normally accessible from the equipment rental location and only in this case, the rental days concerned will be reimbursed on presentation of proof issued by the station's ski lift company.

In this case, the refund will be made either by crediting the bank card used for the transaction, or by bank check if the customer has paid by bank check or holiday check.

For personal reasons, I had to hand over the equipment before the scheduled end of my rental, can I be reimbursed for the days of rental not consumed?

Illnesses and accidents occurring to one of the people who rented the equipment, or the closure of all the ski lifts of the station, are the only reasons entitling to reimbursement.

No exceptions will be made to this principle.

Can I get a refund directly from the store?

Refund requests are to be made to our customer service, the store is not authorized to accept or make refunds.

However, you must request a return card for the equipment or any other document justifying the return of the rented equipment.

Customer account

How do I access my customer account?

To access your account, simply go to the site, in the "My Account" menu, enter the email address with which you made your rental and then enter your password.

I forgot my password, how can I find it?

In the "My account" menu, enter your email address then click on "Forgot your password?". You will receive an email to be able to change your password in your customer account.

Payment methods

Can we pay by check? If yes, how do you proceed?

We do not authorize this method of payment.

Is it possible to pay for my equipment rentals by holiday vouchers?

We do not authorize this method of payment.

Products

Please tell me the difference between your categories. On the home page, you will find a description of the categories and packages we offer. When choosing your packs, you can have an overview of the selection of equipment provided for each pack.

Is it possible to rent snowshoes, sleds, wetsuits, etc. ?

No, these products are not available for rental via our website, however, you can contact our store directly in the station where you are going to make a reserva

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